Grievance is a term used to describe employees' concerns, problems or complaints. It is in all employers' interests to have a mechanism by which these issues can be dealt with, at an appropriate level, by employees. This will usually be a grievance procedure, which should be kept up to date and communicated to all staff.
Many grievance issues can be resolved informally with a quiet word. However, where informal resolution is not possible, a grievance procedure should set out the appropriate way for an employee to raise the issue with management formally, encompassing the provisions of the Code of Practice on Grievance and Disciplinary Procedures.